Great Service Means Happy Customers
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I had an excellent experience thanks to GINO! He provided truly outstanding service — fast, professional, and always attentive to my requests. He showed great initiative and made every effort to accommodate my needs, which made the whole process smooth and stress-free.
Compared to other used car dealerships I visited, the cars at this location are in much better condition, and the prices are very reasonable considering the mileage. I was genuinely impressed by the overall quality and value.
I already shared my positive experience in the Korean community, and I sincerely hope more people can benefit from this place as I did. Highly recommend asking for GINO if you’re looking for top-notch service!
P.S. Special thanks also to the staff who assisted us with the cash payment and the insurance guidance — they all provided excellent service as well.
We recently bought our first ever brand new car, a Rhodium White 2025 Mazda CX-5 Signature Turbo, from Metrotown Mazda, and we honestly could not have asked for a better experience.
Ali was the first person who helped us, and he was amazing from the start. He truly took the time to listen to all of our needs, including Islamic financing (halal financing), our budget, and the features we were looking for. He walked us through our options and helped us decide between the CX-50 and the CX-5 without ever rushing us. Ali also spoke with his manager to get an out-the-door price that worked for us and arranged a test drive so we could feel confident in our decision. Throughout the process, we genuinely felt that he had our best interests in mind.
We then worked with Jojo, the finance manager, who made the entire financing process incredibly smooth. She was very humble, kind, and genuinely easy to talk to. She was also very mindful of our requirements around Islamic financing and made sure everything aligned with what we were comfortable with. Jojo explained everything clearly, answered all our questions patiently, and gave us excellent suggestions on how my wife and I could build credit together as a couple. She also went above and beyond by including some great warranties and add-ons at no extra cost on delivery day. Most importantly, we never felt pressured and were given plenty of time and space to make decisions comfortably. Since this was a big financial step for us, that meant a lot to us.
On delivery day, Shane took the time to go through all the details of the car and made sure we understood everything before driving off. His customer service was excellent and made the final step of the process feel easy and enjoyable.
Overall, the entire team at Metrotown Mazda made buying our first new car a smooth, stress-free, and genuinely positive experience. We are extremely happy with our CX-5 and very grateful to Ali, Jojo, and Shane for their help. We would absolutely recommend Metrotown Mazda to anyone looking for a great car-buying experience.
I had a wonderful experience at Metrotown Mazda.
Albert was amazing — genuinely helpful and truly cared about finding the right car for me. He is very professional and has an impressive knowledge of Mazda’s history and vehicle details.
Tom from the finance department was also excellent. He clearly explained the warranty and contract terms, and was very patient in answering all of my questions.
Overall, it was a perfect car-buying experience from viewing and learning about the car to finally driving it home. I’m extremely satisfied and highly recommend Metrotown Mazda.
We took our Soul Crystal Red Mazda here for service. There were some issues but the manager reached out to us to resolve. Will update review later.
Just picked up my new CX-30 from Metrotown Mazda and had an awesome experience. Jack C. and Erwal were super helpful from start to finish, answered all my questions, and took the time to go over every feature in the car with me. Really appreciated his patience and honesty.
Their financing staff was amazing too. Jojo has such a warm, positive vibe and made the whole financing process smooth and stress-free. Very professional, and honestly, her energy made the whole experience even better.
If you’re thinking of getting a Mazda, Metrotown Mazda is the place to go. Stress free experience from the amazing team.
