Great Service Means Happy Customers
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I had a great experience at Mazda Metrotown in Burnaby. I went there to lease a car, and Nelson and Jojo helped me a lot throughout the whole process. They were very professional, patient, and extremely supportive, and they truly made everything easy for me.
I ended up leasing a Mazda CX-30, and I’m very happy with my choice. The car has excellent features and it was exactly what I was looking for—honestly, it turned out to be much, much better than I expected. On top of that, the offer they gave me was very, very good, which made the whole experience even better.
They helped me choose a great car at a very fair price, explained everything clearly, and handled everything quickly and smoothly. The entire process was completed in just two days, and I was able to pick up my car right away.
I truly appreciate their help and outstanding customer service. I highly recommend Nelson and Jojo to anyone looking for a smooth, fast, and stress-free car leasing experience. Thank you both so much!
I had an excellent experience thanks to GINO! He provided truly outstanding service — fast, professional, and always attentive to my requests. He showed great initiative and made every effort to accommodate my needs, which made the whole process smooth and stress-free.
Compared to other used car dealerships I visited, the cars at this location are in much better condition, and the prices are very reasonable considering the mileage. I was genuinely impressed by the overall quality and value.
I already shared my positive experience in the Korean community, and I sincerely hope more people can benefit from this place as I did. Highly recommend asking for GINO if you’re looking for top-notch service!
P.S. Special thanks also to the staff who assisted us with the cash payment and the insurance guidance — they all provided excellent service as well.
I recently bought a car here at Metrotown Mazda and I had a great experience! Shane was a wonderful sales representative and went above and beyond! He was very thorough, patient and attentive. I went multiple times to the store and had many questions, he was always happy to help and answer any concerns I have.
Tom, the financial and portfolio manager, was also very friendly. He was able to explains things clearly, and knew what the best plan for me was!
I feel very happy and confident that I've made the right choice shopping here!
From the moment I requested information, Carrie was attentive and quickly arranged a video call to answer all my questions, as I live outside the area. Everything was clear from the start: a great deal, no hidden fees, and Carrie consistently provided honest information and clarification, which gave me the confidence to move forward with the purchase from a distance.
A few days later, I traveled to Metrotown Mazda, signed the paperwork, and picked up my car within a few hours! It could have been even faster, but my partner and I were having such a great time with everyone in the office. There were lots of laughs, plenty of clear information, and absolutely no pressure, so we took our time.
We left with big smiles, an amazing car, and memories of a genuinely pleasant experience in a process that can often be stressful if you're not dealing with the right people.
Highly recommended! Special thanks to Carrie, Jojo, and the Greek Tarzan of ICBC insurance for making everything so smooth and enjoyable.
I recently purchased a Mazda 3 Sport and had the absolute pleasure of dealing with Erwal. I can't say enough good things about my experience. Erwal was incredibly helpful, patient, friendly and made my whole vehicle buying experience smooth and stress-free. He was incredibly responsive and went above and beyond to secure an incredible deal. From helping me choose the right vehicle and trim to picking up the vehicle a few days later, Erwal made the whole process extraordinary and genuinely enjoyable. Kudos also to Jojo who took the time to explain all the paperwork. I really liked her warm and positive attitude. Overall, I left feeling confident and extremely satisfied with my purchase.
